Liability Release

In consideration of my being permitted to participate in the Classes, I, the student, for myself, my heirs, executors, administrators, successors, assigns and anyone else who may claim on my behalf hereby waive any and all claims, liability and damages I may now or in the future have against Alliance Jiu Jitsu Utah LLC, its directors, officers, instructors and staff and all persons acting under its authority and their respective heirs, executors, administrators, successors, and assigns, arising by any means whatsoever, including, but not limited to death, injury, damages to or loss to my person or property of any kind whatsoever, no matter how caused arising from or in connection with my participation in the Classes, however caused.

I, the student, further hereby release, remiss and forever discharge Alliance Jiu Jitsu Utah LLC, its directors, officers, instructors and staff and all persons acting under its authority and their respective heirs, executors, administrators, successors, and assigns from and against all demands, claims, actions, damages, costs and expenses arising from or with respect to death, injury, damages to or loss to my person or property of any kind whatsoever, no matter how caused, arising from or in connection with my participation in the Classes whether or not caused by, in whole or in part, the negligence or gross negligence of Alliance Jiu Jitsu Utah LLC.

I, the student, will hold harmless and indemnify Alliance Jiu Jitsu Utah LLC, its directors, officers, instructors and staff and all persons acting under its authority and their respective heirs, executors, administrators, successors, and assigns from any and all liability for any damage or injury to the property or persons of any third party resulting from my involvement in or presence during any of the Classes.

The liability release terms noted in this document supplement the hard-copy liability release form that all students must sign in-person upon starting any activities in our gym. I, the student have signed the latest updated liability form before participating in any activity or training in our gym.

Health Acknowledgement

The required physical exertion may be strenuous and cause physical injury, and I, the student, am fully aware of the risks and hazards involved. I hereby represent that I am physically fit to receive and participate in the prescribed course of instruction. I acknowledge that I have been advised to consult with a physician prior to and regarding my participation in the Classes and that my physician has confirmed to me that I have no medical condition which would affect my full participation in the Classes.

*If you are experiencing a medical emergency, contact 911 immediately. Please consult your doctor, qualified physician or medical health professional for any health & medical concerns. Alliance Jiu Jitsu Utah LLC, any of its owners, employees, staff, instructors or members, cannot be held liable and or cannot provide any medical advice, diagnosis, prognosis, treatment, or recommendations for any medical condition related or unrelated to any of our activities, products and or services, including COVID-19.

Auto-Payment Billing

All of our memberships require enrollment in our auto-payment billing system with a valid credit card or debit card.

Our auto-payment system will automatically withdrawal your monthly payment from your designated payment account that you set up under your billing settings on your payment due date.
All memberships require a valid credit card or debit card to be associated with your membership account.
It is your responsibility to manage and keep your payment account up to date. Be sure to update your account if your card has expired, been compromised and/or replaced by your financial institution, if you had changes with your financial institution, or if you want to change the payment card.

How to add a payment card

Membership Renewal

I, the student, understand that my membership will continue and renew from month to month (30 day period) at the prevailing membership rate, which is subject to change, until I contact Alliance Jiu Jitsu Utah LLC in writing to cancel within 15 days of my next payment date. I am responsible for all charges billed or incurred prior to cancellation.

This Agreement shall automatically continue and renew from month to month when your membership renews, be it automatic or manual.

Account Info

It is your responsibility to keep your account up to date. You may receive automated or manually created email communications informing you about account issues or payment problems such as expired cards or declined payments. Please up date your account as need to minimize disruptions to your training and avoid late fees.

Valid payment account required
Email address required to send/recieve communications
Contact info (phone, address)
Other personal information

Email Address & Communications

Valid email address is required for all membership registrations and communications.

All gym communications to active members will be sent via email and it is the responsibility of the member to check all and any email communications *& correspondence to your email account.

If your email address has changed, please send a request for us to update your account email.

Valid email address is required for all memberships
Our primary channel for communications to our members is via email
Ensure you check your email often
Add our email address to your contacts to avoid Junk/SPAM filtering by some email systems
Ensure your email address associated with your account is up to date
If you are not receiving emails, please check your SPAM/Junk mail folders and add our email address to your contacts

We are not responsible if you miss an email communication regarding our school, schedule, classes, payment info, or any other subject that is related to our school or for any service or late fees that may apply.

Class Reservations & Check-in

Effective June 10, 2020, all members must use our online class reservation system and digital check-in system.

You can access your membership account from our member login from our website or by downloading and installing the free ZenPlanner member app to your Android or Apple smart phone/tablet.
This allows you and us to track attendance so we can provide the best class experience for our students and instructors.
This also allows students to log into their account before attending class to check the status of their membership and account to verify your account is up to date or if there are any urgent notices to be addressed.

Late Fees, Failed Payments, & Delinquent Memberships

Late Fees & Late Payments: You may incur a late payment fee of $25.00 after 3 days from your payment date. There will be an additional $25/mo late fee for every month your payment is late. If you need to make arrangements for a delayed payment, you must communicate this to the school administrator via email or in-person and make arrangements agreed upon by the school administrator and the school. A late payment fee of $25.00 may still be applied.

Late Payment Notifications If your account payments are delinquent due to failed payments for any reasons that prevent payment, you will receive an automated email communication with information about your failed payment. If you do not update your payment account (credit/debit card) on file with a valid account, then your account will fall into delinquent status and may incur a $25.00 late fee after 3 days of your payment due date.

Final Notice and Membership Termination If you do not reply or communicate to any failed payment communication emails or in-person, then we will send a final email communication within 7 days with a final warning informing you that we will terminate your membership from our system entirely within a 24 hour period of this final communication notice.

Your membership is only valid for 30 days after your last valid payment. Prices are subject to change if your membership is terminated and you need to register a new membership at the current membership rates.

Fees: You may be charged a late fee of $25.00 and for any days you participated in training during any period your payment did not successfully process if you do not reply or update your account with a valid payment method prior to any membership drop from our system.

Probationary Status & Late Fees

We reserve the right to apply a probationary status on a membership if it falls into “delinquent status” (experiences any failed or late payments).

Any students who have memberships that fall into “delinquent status” which violates our standard late fee terms and conditions policy (late fees applied after 3 days), will fall into a probationary status where we reserve the right to apply a probationary late fee policy after only 24 hours (instead of the 3 days) of any failed or late payment on the account.

We reserve the right to, and may send any outstanding debts to a collection agency if there is not agreed upon resolution in a timely fashion.

Temporary Membership Hold (Pause)

If you need to temporarily hold/pause your membership due to injury, illness, travel, school, work, etc.

How to:

Send us a formal email request at least 24 hours before the start date of your hold and/or next payment
Provide your start and end dates of the hold period
Reason for the hold.

Hold terms:

Hold requests must be made at least 24 hours before the start date of your hold and/or the next payment date if the payment date occurs after your hold start date.
Hold requests made less than 24 hours before your next payment date are not guaranteed to be applied to your account before your payment processes. Any payment made during this period or under these circumstances is not refundable, but will be applied to your account as a credit and/or prorated credit based on your temporary hold period applied to your full membership period.
A hold will place a temporary hold/freeze on your membership.
When your membership is on hold, you cannot train, you cannot reserve, or attend any classes.
A temporary membership hold is a short period where you do not have an active membership and you will not be charged at during this time. A temporary hold period may impact your payment date upon return due to prorated payments from you previous/current membership.
Temporary holds should not be used to push out your payment dates to manipulate your payment obligations.
Temporary holds requests must require specific start and end dates and you must receive a confirmation response from the school administrator and/or automated hold confirmation email from our system software (ZenPlanner)for your hold request to be valid and applied.
If you do not provide start and end dates in your requests, we cannot apply or confirm the temporary hold.

If you request to cancel during your hold period, the cancellation still requires a 15 day notice and you will still be charged for the next payment if it is less than 15 days.

Hold Request Confirmation

You must receive a confirmation response from the school administrator and/or automated hold confirmation email from our system software (ZenPlanner) in order for your hold request to be valid and applied to your account.
If you do not provide specific start and end dates, we will send an email reply back to request the specific dates. We cannot apply a hold until we have the specific dates. You must reply to any email correspondence to ensure your hold request is approved and applied.
Any delays in email correspondence may result in a delayed hold and you may be charged if your membership payment processes before your hold request is confirmed.
If you do not receive a confirmation or email reply requesting more information, please email us again or speak to the school admin directly.

Hold Change Request

If you need to return sooner or later than your original hold date period, please email us a request with the new start and end dates.

Hold Payment Date Shift

Note: Putting a hold on your account may shift your payment day. Any days paid for within a 30 day membership period will be prorated based on the date difference.

Example: If your payment day is, April 1st and your hold period is April 20 to May 1, you have 10 remaining paid days in the month of April (30 days – 20 days). Your new payment day will be May 1 + 10 days which will make your new payment day from here on out, May 11.

Hold Period Limits

Temporary holds can only be applied to a full month* (30 day period). You will need to request a hold on your membership prior to attending any classes for that calendar month.

A student/member cannot have more than one 2 consecutive month period hold within a 5 month window. If you need to request a hold for more than two 2 consecutive month periods within a 5 month window, then you will need to cancel your membership and register for a new membership at the current retail rates when you return and want to train again.

If you attend one or more classes and then have to hold your membership, unfortunately, we CANNOT issue any refunds or credits once you start attending for that month period. You can place the hold on your membership for the following month.
Membership hold requests that extend beyond 2 consecutive months will be treated as a membership cancellation and it will be removed from your account entirely. If you need to stop training for more than 2 consecutive months and results in a membership cancelation, any remaining balance of you currently paid membership will be forfeited and does not qualify for any refund or credit.
Our 15 day membership cancellation policy may still apply under these conditions. If your membership is canceled, you will be required to add a new membership to your account when you return at the current rates and if there are any outstanding charges, fees or late fees from any previous membership, those must be paid-in-full before purchasing a new membership and returning.
Previous price rates, sales, promotional offers may not be valid for returning students or may not be valid after canceling your previous membership.

How to request a hold

Membership Cancellation

If you need to cancel your membership entirely, please email us with a formal request to cancel your membership at least 15 days prior to the date of desired cancellation and stop payment.

You will need to submit a formal request for cancelation of your membership 15 days prior to your membership payment date and before attending any classes for your membership monthly period.

If you attend one or more classes and then you have to cancel your membership, unfortunately, we CANNOT issue any refunds or credits once you start attending for that month period. You can cancel your membership for the following month.

If you request to Cancel during a Temporary Hold period, the cancellation still requires a 15 day notice and you will still be charged for the next payment if it is less than 15 days to the requested cancellation date.

Annual Membership Cancellation

If an annual membership is cancelled prior to the completion of the 12 month period, then the holder of that membership shall be charged one-half of the remaining period, at the signed upon membership price. Additionally said member shall return the complimentary Gi to Alliance Jiu Jitsu Utah LLC in good condition. Condition of GI is completely up to the determination and discretion of the ownership of Alliance Jiu Jitsu Utah LLC. If the returned Gi is found to not be in acceptable condition for reuse, or if the complimentary Gi is not returned, then the membership holder shall be charged the full retail price of the Gi.

Cancelation Request Confirmation

You must receive an email response of acknowledgement and confirmation from the school administrator in order for your cancelation request to be processed. If you do not receive a confirmation within 48-72 hours after your email request has been submitted, please contact the school administrator directly.
Once we receive your request, your account should be updated within 48-72 hours and you should receive a cancelation request confirmation email.
Once your membership is canceled, you cannot attend any classes or continue to train. You must register and have a paid active membership in order to attend class and train.

Failure to attend the Classes does not relieve you, the student, of the obligation to pay the full tuition for the membership period in which you are currently enrolled. A formal cancelation request and confirmation is required or your membership will continue to be active, auto-renew and charge to your payment account.

How to request a cancellation

Note: You are responsible for communicating to us via email or speaking directly with the school administrator to cancel your membership 15 days prior to cancellation date. If you do not provide a formal request via email or in-person then your account will automatically renew and will continue to be charged. See Refund & Account Credit Policy below.

Non-Transferable Memberships

Memberships are non-transferable and cannot be shared among multiple students or family members.

Each student is required to have their own individual membership and paid-in-full.

Media Policy

Media Policy and Agreement: Alliance Jiu Jitsu Utah LLC or any party designated by Alliance Jiu Jitsu Utah LLC may photograph or film me while I, the student, attend the premises of Alliance Jiu Jitsu Utah LLC and use of any and all such photos, video footage and/or video streaming for promotion, sales, publicity and advertising purposes for all media, including, but not limited to, the internet, printed marketing materials and more. Compensation to individuals is not required, or may not be offered or applicable, and is not guaranteed in any form including, but not limited to monetary payments, licensing, discounts, promotional offers or any other form of compensation. Alliance Jiu Jitsu Utah LLC owns all licensing, copyrights and permissions of any media content created and or acquired on our premises and or with our students and instructors.

You can always request that we do not publish photos or videos of you. We will respect your privacy when possible.

We ask that anyone student or visitor who would like to take photos or videos to ask for permission
If you are taking photos or videos of other students, please ask for their permission and respect their privacy

Privacy Policy

Alliance Jiu Jitsu Utah LLC is committed to protecting the privacy of personal of our customers.

We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes and the uses we have communicated on our site and other documentation.
We do not distribute or sell your personal information to any third-party entity or organization. We only use your personal information for our direct communications and within the systems, products and or services we use which may be owned by a third-party. These third-party entities are not allowed to access our student personal information for their own business or marketing needs (i.e. ZenPlanner, Square, etc.).
We collect personal details necessary to communicate with you, and manage our ongoing business relationship with you. If you have any questions about how your personal information is handled or distributed, please contact our admin or school owner.
We use third-party products and services such as software that collects and house customer data. These entities have their own privacy and security policies. We are not responsible if a third-party product or service violates or falls victim to any type of data breach. If this occurs, you will be notified and contacted by the third-party product or service for potential resolution. Alliance Jiu Jitsu Utah LLC will do everything within out power to prevent this and provide support in the case an incident occurs, but Alliance Jiu Jitsu Utah LLC is not responsible or accountable for any data breach, loss or compensation.

Code of Conduct

We expect and require all students to review and abide to our school etiquette and Code of Conduct policies. These policies are in place to ensure students and instructors respect one another and for a safe, healthy and enjoyable jiu-jitsu training experience.

Any violation of our code of conduct may lead to appropriate forms of discipline, termination of your membership and/or being banned from our school.

Safety & Health

Safety First!

Injury Liability Release

All participants are required to review our injury liability release and sign it to agree to our terms & conditions prior to any training.
You must be 18 years of age or older in order to sign it or have a parent/legal guardian present to read and sign the agreement on your behalf.

Technique and Drilling Safety

During general instruction, drilling, and practice, it is more important to focus on the correct form and technique rather than speed and force.
Practice at a pace that improves your progress correctly. Be a “good partner” and drill at a “learning pace.”
It is perfectly okay to practice technique slow to ensure accuracy.

Awareness

Exercise spatial awareness and consider the safety of yourself and others at all times.
Be cautious, respect others, your space and theirs, while training and rolling.

⚠️ Tapping Out – Important!

Tapping out is the primary way to communicate to your opponent that you are submitting to their attack and or cannot defend or proceed anymore. You may be caught in a submission (joint-lock, choke, etc.) during any phase of our classes (warm-ups, drills, technique or rolling).

How to Tap Out

There are two ways to communicate tapping out to your opponent:

Tapping Out Physically – Use a distinct repetitive tapping action with your hand (at least 3 taps) on your opponent’s body or on the mat (loudly), so they can feel, hear and/or see your tap. We recommend tapping on your opponent’s body if possible for the quickest acknowledgement. (note: some individuals may tap out by snapping their fingers. This is a casual form of tapping out that is usually performed during instruction and not advised for rolling)
Tapping Out Verbally – There may be times where you cannot physically tap out due to your position or obstruction. In any scenario, you can verbally tap out by saying “Tap” (at least 3 times) & ensure it is loud enough for your opponent to hear.

When Your Opponent Taps Out

If someone taps out or submits to you, you should release your submission attack immediately and safely
Expect & be aware when your partner may tap out, so you can release your submission in a timely and safe fashion
Your opponent may tap out physically or verbally, anticipate either method
Your opponent may not always be able to tap 3 times or more, but you should still treat it as a tap and release the submission
All submissions should be perform with control. A well controlled submission allows you to hold the submission without causing pain or injury and may not always have to be performed to its fullest extent before the opponent taps out if it is well controlled.

Note: Some attacks do require a more controlled release in order to prevent injury, like an omoplata, which should be released in a reversed direction from the attack in order not to injure the opponent’s arm or shoulder.

Rolling (sparring) Safely

You want to ensure you and your partner leave healthy.

Communicate your pace and skill level to your partners prior to rolling.
Communicate any potential health concerns or injuries.
TAP EARLY to prevent injuries.
Tapping Out Physically – See details.
Tapping Out Verbally – See details
When your opponent taps out, release your submission immediately and in a safe fashion in order not to injure your opponent.
MOVE-ON from attacks if you cannot finish them to avoid injuries and to progress.

Advanced Submissions (Leg Locks: Heel Hooks, Toe Holds, Ankle Locks, Knee Bars)

There are some advanced level techniques that pose higher injury risks due to the sensitive nature and more vulnerability for physical injury if not executed properly, or if the opponent is unaware of the proper defense & escape, or refrains from tapping in a timely fashion.

Heel Hooks
Toe Holds
Ankle Locks Locks
Knee Bars

Leg Lock techniques are part of our program and our allowed, but we have strict rules on the usage of these attacks in class, which belt levels can perform them and who they can be performed on.

The following rules apply for sparring/rolling:

NO heel hooks, toe holds, ankle locks or knee bars/leg locks can be performed on any White belt level individual.*
With proper training & control, white belts and any other belt level can attempt these moves on any higher level belt (blue, purple, brown, black).*

If you are caught in any of these submissions, we advise tapping-out early to avoid any injuries, as these submissions can do damage before you actually feel it.

*When these submissions are the topic of instruction, they are okay to perform during technique and instruction.

Health

*If you are experiencing a medical emergency, contact 911 immediately. Please consult your doctor, qualified physician or medical health professional for any health & medical concerns. Mile High Gracie Jiu-Jitsu, any of its owners, employees, staff, instructors or members, cannot be held liable and or cannot provide any medical advice, diagnosis, prognosis, treatment, or recommendations for any medical condition related or unrelated to any of our activities, products and or services, including COVID-19.

General Health & Physical Condition

Always consult your doctor and/or physician to determine your health condition and ability to participate in training in this type of activity. You will be exposed to activities that will include cardio, flexibility, physical mobility, strength, pressure, and impacts (throwing/falls).

Injuries

We want all of our students to be safe and healthy.

If you have injuries or other health issues, always consult with your doctor or physician for advice on participating in training during and after experiencing an injury.
If you are injured, we recommend that you tend to healing yourself before exposing yourself to any further risks or delay to your healing process.
For some minor injuries, you are more than welcome to still attend class with the approval of your doctor or physician, and go over techniques/drilling. Participating in sparring/rolling will be at your discretion.

Healing your injury is priority!

Open Wounds / Cuts

If you have open wounds, DO NOT HAVE PHYSICAL CONTACT with others as this may endanger not only you, but other students and instructors.

Open wounds provide an opportunity for infections, diseases and other serious health issues.

If you receive an open wound during class:

STOP your activity
Begin first-aid treatment immediately – cleaning and caring for your wound is priority!
Notify an instructor
Avoid further physical contact with others
Seek professional medical assistance & care if necessary
Clean any surfaces that may have been exposed with proper sanitizers and cleaning agents

Contagious Illnesses: Colds, Flu’s, COVID & Infections

If you or anyone you are around exhibit ANY symptoms or are suffering from an illness that may be contagious (i.e. Coronavirus-19, flu, common cold, strep throat, etc.), we ask that you refrain from attending class, seek professional medical attention and only return when you are fully recovered.
Illnesses like ringworm, staphylococcus (staph infection), and fungus (athlete’s foot) are contagious and require immediate halt in training and medical attention.
This is not only for the benefit of your own health, but to also reduce the risk of spreading the illness to fellow students and instructors
(note: Any cold or flu, sore throat, sinus infection, etc., may be contagious until it is completely healed. Only a test or doctor can determine the contagious period.)

Hygiene & Grooming

We emphasize proper hygiene with yourself and your equipment, especially your gi and attire.

Wash your gi after every class.
Wash your no-gi clothing after every class.
Wash yourself regularly.
Clean and wash any other equipment regularly.

This will help prevent undesired odors, infectious bacteria, and other health issues in our facility. Please respect your fellow students and the health of the school.

Grooming

Ensure to groom yourself to reduce risk of injuries to yourself and others.

Trim/file finger & toe nails to prevent cuts.
Clean and wash finger & toe nails
Clean & wash your hair
Adjust hair styles as needed to prevent injuries
Use hair styles that don’t prohibit moves & techniques

School Environment

The mats at our school are to be cleaned after every class with proper cleaning solutions to ensure a healthy and clean training environment. Some students may be asked or volunteer to help with mopping the mats after class and these efforts are greatly appreciated.

View our COVID Safety Guidelines archive

*If you are experiencing a medical emergency, contact 911 immediately. Please consult your doctor, qualified physician or medical health professional for any health & medical concerns. Mile High Gracie Jiu-Jitsu, any of its owners, employees, staff, instructors or members, cannot be held liable and or cannot provide any medical advice, diagnosis, prognosis, treatment, or recommendations for any medical condition related or unrelated to any of our activities, products and or services, including COVID-19.

Respect

We expect everyone who steps inside our doors to respect and abide by our School Code of Conduct rules below. Anyone who does not, will be asked to leave.

School Code of Conduct & Etiquette

Safety First!
Wash equipment after every class with bacterial killing agent (Yes, every class!)
Practice proper hygiene & grooming (including trimming finger/toe nails)
Stay home if you have any symptoms, illness or infection (Prevent contagion)
Prioritize good health: Do not train with injuries, open wounds, infections, rashes, sensitive conditions, etc.
Do not wear shoes/footwear on the mats
Do wear shoes/footwear in restroom & outside
Be on time
Participate in all activities
ONLY STUDENTS allowed on the mats during class
No spectator sideline coaching during class
No slams (picking up and throwing down the opponent)
No celebrations, no cheering, no egos, no improper aggression
No dialog on politics, religion, or sensitive topics
Silence phones & devices (students & spectators, use headphones)
Check your Email for important digital communications
Maintain your membership (Ensure your payments are on time)
Respect the instructor & fellow students

Showcasing any aggression, celebration, poor sportsmanship or negativity is NOT tolerated. Please, leave your pride at the door.

Theft

Theft is not tolerated at our gym!

We have a zero tolerance policy on theft. This applies to anything, any property (instructors, fellow students, the school, etc.) inside or outside of our school and premises.
Violators will be prosecuted to the fullest extent of the law and will be banned from our school for life.

Lost or Stolen Personal Property

We, Alliance Jiu Jitsu Utah LLC, or any of its staff or instructors, are NOT responsible or liable for any lost, stolen property of any student or visitor to the gym.

It is YOUR responsibility to keep your property in a safe and secure storage area during class
We suggest placing your name or unique identifiers on your equipment, water bottles, etc. to help identify property
Please do everything in your power to prevent leaving items/property behind, as it may not only be expensive for you, it causes clutter issues in the gym and also potential health & hygiene problems
Items/property left behind by an individual does NOT warrant or validate others to take or claim items/property that is found
Items/property found need to be placed in the Lost & Found designated area and should be communicated to the instructor and/or admin, or other staff
Any person(s) who is caught stealing other people’s property will be prosecuted to the fullest extent of the law and banned from our business forever

Lost & Found

We have a Lost & Found designated area and process for purging unclaimed items.

If any items are left at the gym, Alliance Jiu Jitsu Utah LLC, its instructors and/or employees are NOT responsible or liable for the item(s)
Lost items will be placed in the Lost & Found designated area in the front reception area for claim up to 15 days (mid month and end of month)
Items that may pose health or hygiene issues may be discarded immediately (i.e. items that may have sweat, odor, or high risk for bacteria growth or other aspects that may impact health)
We will normally purge any lost & found items every 15 days to prevent accumulating clutter, items and property unnecessarily in the gym
Items left unclaimed after 15 days may be donated, discarded/thrown away, or offered to be claimed by anyone at the gym
If you become aware that you may have left something behind, please contact/email us immediately with a detailed description of the item(s) and provide a date/time when you ,ay claim the item if it is found – we can make an attempt to look for the item(s) and if found, we can hold the item and prevent it from being purged, but this is NOT a guarantee especially if the item(s) cannot be found
It is YOUR responsibility to contact us if you feel like you may have left something behind. If you would like to request it to be held for pick-up (This does not guarantee that we will find your property/item(s) for a hold request, but we will make an attempt to look for your property/items and if we do find them, then we can hold them and prevent them from being discarded).
It is YOUR responsibility to contact us about YOUR property, if you feel that you may have left something behind.
We will not contact students or send out communications for specific lost or stolen items

Damage to Personal Property

We, Alliance Jiu Jitsu Utah LLC, or any of its staff or instructors, are not responsible or liable for any damage to personal property in the gym, around the gym or outside the gym (parking lot).
Any person(s) who is caught damaging any property will be prosecuted to the fullest extent of the law and banned from our business.

Our Services

Alliance Jiu Jitsu Utah LLC agrees and promises to provide you, the Student, with competent instruction, supervised by qualified personnel trained in the procedures and traditions of our activities. We will provide our services to our students with with the highest quality standards and integrity to ensure our students have the best Jiu-Jitsu learning experience.

We do not and cannot provide any medical advice, assistance or services to our students or in our facility. We will provide assistance and support in the case of an emergency and do everything within our power to assist you and seek professional medical attention.
We are not responsible or liable for any injuries that may occur on or around our premises by any students, instructors or staff.

Price Changes

Membership prices are subject to change. We reserve the right to change or increase membership price rates at anytime. However, we do not change prices often and we will provide communications and a substantial time notice, if and when a price adjustment may be implemented and if it will impact you. In most cases, price changes do not impact current student rates if possible.

We reserve the right to change the price of any product or service at anytime. Price changes will only apply to new charges after the paid-in-full current period if it is a renewable service such as a membership, and once it has been communicated to the students it may impact via formal email.
We will always communicate these changes to our students and customers prior to implementing the changes.

Products, Services, and Promotional Disclaimer – Subject to Change

Many things are subject to change. Classes, Schedules, Promotional offers, sales, discounts, prices, rates, as it applies to any products, services we may offer, such as retail merchandise, memberships, trials, drop ins, schedule, etc. are subject to change.

We reserve the right to make changes to any content, prices, rates, promotional offers, sales, discounts for any products or services offered at anytime.
Some content on our site may be outdated, historical or associated with a past publication and may no longer apply, or may no longer be relevant, or may not apply for other reasons.
We reserve the right to make changes as needed from original date of publishing. We reserve the right to deny or reject any promotion, offers, sale, prices, discounts if it has expired, no longer active or relevant, has changed, or has been modified or updated.

Promotional Offers & Sales Disclaimer

Promotions, offers, deals, sales & specials which may include discounts or modified pricing are subject to the terms of the promotion and are subject to change without notice.

Discounted rates apply to the defined time period, terms and conditions of the promotion.
Discounts will be applied to the current standard rate, retail rate or price of the product or service.
Discounts limited for one-time user per individual and/or family.
Promotions or discounts may not be valid towards current or active membership registrations or current or existing students.
Some discounts or offers cannot be applied or combined to other promotions, discounts, offers, or sale prices of any product or service.
Canceling a membership or other family member membership may void or nullify any discounts being applied to your membership or other family member memberships. Once the membership is canceled, any previously applied promotions, discounts or offers may be null and void.
We reserve the right to make changes as needed from original date of publishing. We reserve the right to deny or reject any promotion, offers, sale, prices, discounts if it does not apply to the product or service or the individual student or prospective member, does not meet promotion criteria or conditions, if it has expired, is no longer active or relevant, has changed, or has been modified or updated.

Refund & Account Credit Policy

If you have a payment concern, then please contact us and provide us with a detailed message regarding your issue. We will always try to work with you in order to provide a reasonable solution for your scenario. All refund requests are not guaranteed and are up to Alliance Jiu Jitsu Utah LLC to determine if the refund request meets our refund policy and terms & conditions.

No refunds or credits will be issued after 3 days of the transaction date for any membership or purchase.
If a refund request is made for a membership cancellation request that is made less than 15 days of your membership due date, it does not qualify for a refund See Membership Cancellation Policy.
Transactions that may be considered for a refund is subject for review by Alliance Jiu Jitsu Utah LLC. and will be determined by a qualified representative of Alliance Jiu Jitsu Utah LLC.
If a refund request is submitted within 3 days (72 hours) of the transaction date and qualifies for a refund based on our Terms and Conditions, the refund amount or pro-rated amount will be refunded back to your payment method.
Refund requests after 3 days of the transaction date do NOT qualify for any refund. We may consider a full or partial prorated account credit for some transactions if any exception is made based on our Terms & Conditions and other policies. The account credit amount may be pro-rated based on the date of request after the transaction date and any potential additional fees or penalties.
If your refund is qualified and valid based on our refund Terms & Conditions policies, and requires to be prorated, the refund may be issued for the full amount based on the original transaction and then you may be charged in a separate transaction at the prorated amount difference. This may be due to limitations on partial payments & refunds by our payment processors, system software and/or their partial transaction policies. This may take 1-5 business days to complete the process from the time of transactions.
No refunds will be issued if there is a violation of our Terms & Conditions, Code of Conduct Policy, and/or if your membership was terminated by Alliance Jiu Jitsu Utah LLC for any other reasons such as disciplinary, safety issues, internal or external behavior, or actions that do not align to our school philosophy and guidelines. See Violations of Terms.
No refunds will be issued for transactions on memberships that exceed our 2 month (60 days) consecutive temporary hold maximum limit which results in a membership termination and forfeits any remaining balance on the membership (our maximum refund time period is 3 days from the date of transaction if the refund request qualifies for a refund based on our Terms & Conditions policies).

Account Credits

Under certain circumstances, you may qualify and or receive a credit for a purchase or transaction for a product or service that we offer. A credit may be issued instead of a refund, if the transaction does not qualify for our refund policy or other terms and conditions.

Credit terms:

Credits do not have any cash value
Credits cannot be cashed out for any cash value.
Credits are only good towards the specified product or service in the credit agreement or based on the original transaction type
Credits are non-transferable and can only be used by the account and individual who received the credit
Transactions that may be considered for a credit is subject for review by Alliance Jiu Jitsu Utah LLC. and will be determined by a qualified representative of Alliance Jiu Jitsu Utah LLC.
Not all transactions, or potential refunds will qualify for an account credit
Credits must be used within 90 days from the date of the credit being applied or issued to your account. The credit amount will be forfeited after 90 days if it is not used or processed.

You can also contact us directly with a request on our contact page.

Please note: If any payment refund is due, most refunds take approximately 2-4 days, on business days (M-F) to return to your account after processing the refund.Alliance Jiu Jitsu Utah LLC has up to 15 days from date of refund agreement to process your refund or credit. Holidays and weekends may effect transaction time. We are willing to work with our clients to devise a reasonable solution under certain circumstances.

Merchandise Return Policy

We want our customers and students to be happy with their purchase, so we will try to work with you and your purchase towards a viable solution, but we do have some limitations and conditions on merchandise.

You can return or exchange unused, unsoiled and unwashed merchandise sold in our gym or through our online shop within 5 days of pick-up with a receipt or proof of purchase email
Please contact the school administrator if you have an issue with your merchandise, so we can work out a viable solution
You cannot return items that are used, soiled, contaminated, or washed. We ask that you try on clothing before working out.
Some items may be susceptible to shrinkage or other modification during laundering, and this should be noted on the product label and description. Please take this into consideration upon purchase and plan for the modification – we cannot accept returns if the item is used or washed.

Violation of Terms & Conditions

Alliance Jiu Jitsu Utah LLC and its staff (instructors and admins) reserve the right to request that any visitor, patron, student/member, to vacate the premises, and/or ban, and/or terminate a student’s membership at anytime with reasonable explanation if there is any evidence that the member has violated any terms and conditions, code of conduct, school philosophies and guidelines, policies, rules and regulations, safety issues, class-related obedience among fellow students and/or MHGJJ staff members, within our facility and extending externally outside of our facility if there is any relevancy and potential impact to our brand, name, school, safety, students, instructors or staff.

Membership termination due to any violations that may or not be noted above is effective immediately and no refunds or credits will be issued upon membership termination.

*Changes to Membership Agreement

We may, from time to time, change this Alliance Jiu Jitsu Utah LLC Membership Agreement. Such revisions shall be effective immediately; provided however, for existing members, such revisions shall, unless otherwise stated, be effective 7 days after posting or when communicated directly to members via email or any other in-class communications.